Submit an enquiry via our online form.

We aim to deliver a high quality service; however, sometimes things do go wrong. Should this happen please let us know and we will try and resolve your concern.

Where we cannot resolve the issue to your satisfaction, we will acknowledge your complaint in writing and will ensure that your complaint is investigated diligently by an independent person. You will receive a final written response with our findings within 8 weeks of your complaint being received. If you remain dissatisfied with your response you may refer the complaint to the Financial Ombudsman Service and must do so within six months. https://dev2.utbank.co.uk/about-utb/complaints/